Personal Information Collection Statement

This Personal Information Collection Statement ("PICS") is intended to inform you in accordance with the General Data Protection Regulation:

  1. of the purposes for which your personal information collected by us will be used after collection in connection with your use of this website (“Website”) or your purchase of products sold through this Website (“Products”);
  1. to whom your personal data may be transferred; and
  1. Who you can contact for data access or correction.

We may revise this PICS by amending this page. You should check this page from time to time to take note of any changes we make.

1. Data User

1.1 (“we”, “us”, “our”) is the data user.

2. Data Subjects

This PICS applies to personal data from (“you” or “your”):

(a) Visitors: individuals who visit our website;

(b) Users: individuals who purchase, request or receive products;

(c) Contacts: individuals who contact us via our website, by email or otherwise.

3. What we collect

3.1 We may collect, store, process, transfer and use the following types of personal data:

(a) from visitors: IP address or other unique device identifiers; *

(b) from users:

  1. username;
  2. user password;

iii. full name; *

  1. email address; *
  2. billing address; *
  3. Shipping address;*

vii. Payment information; *

viii. telephone number;

(c) from contacts:

  1. full name; *
  2. email address; *

iii. other personal data that you provide to us.

* indicates mandatory personal information

3.2 If you do not provide us with mandatory personal information, we may not be able to provide you with access to our website, deliver our products to you or respond to your communications with us.

4. Purposes and Uses

4.1 We may collect, store, process, transfer and use your personal information for any of the following purposes:

(a) to deliver our products to you as:

  1. to manage and fulfill your orders;
  2. if you choose to register an account on our website, to create and update your account registered with us; and

iii. to process and facilitate billing and payment for your orders;

(b) to monitor and analyze the use of our website, and to compile aggregate statistics about that use;

(c) to customize your experience on our website, including identifying your preferences and behavior to better meet your individual needs;

(d) to improve our website and our products based on information and feedback we receive from you and on our analysis of your use of our website and product purchases;

(e) for research and development, and by using your personal data to test, research, analyze, and assist with product development (including with machine learning);

(f) for customer service and to help us more effectively respond to your service requests, to receive feedback, and for support needs;

(g) for non-marketing communications related to your orders, such as order confirmations and shipping notices;

(h) for technical purposes and for project management needs,

(i) to maintain the safety, security, and integrity of personal data collected through our website;

(j) to prevent fraud;

(k) for legal proceedings or as required by regulatory authorities, public entities and official inquiries;

(l) for direct marketing, but only if we receive your consent (see section 11 below); and

(m) for other purposes directly related to the above.

4.2 Personal data collected by us may not be used for any other purpose unless:

(a) you have expressly consented to its use for relevant other purposes;

(b) the purpose is directly related to the purpose for which the personal data was collected; or

(c) we are permitted to use the personal data for other purposes due to exemptions or otherwise in accordance with applicable laws and regulations.

5. Transferors

5.1 We may transfer your personal data to the following persons:

(a) our employees and officers;

(b) our subsidiaries and their employees and managers;

(c) Shopify Inc., an IT service provider engaged by us to administer and maintain the Website and to process your orders placed through the Website, and its subsidiaries and parent companies;

(d) Paypal Holdings Inc. and its subsidiaries and other payment processors or facilitators (“Payment Processors”) that we may engage to process payments for us in connection with our products or in the course of our business;

(e) suppliers of our products (“Suppliers”), to facilitate the delivery of the products to you;

(f) other service providers and data processors engaged by us who:

  1. administrative service providers;
  2. IT services and software providers;

iii. data analytics providers;

  1. data entry and processing service providers;
  2. cloud service providers; and
  3. credit reference agencies.

(g) our insurers and bankers;

(h) our legal, financial and accounting advisors;

(i) other companies, organizations or individuals to the extent required by applicable law, regulation, legal process, government request or where disclosure is appropriate for security reasons. This includes sharing your personal data with other companies, organizations or individuals for the purposes of fraud protection and prevention; and

(j) other companies, organizations or individuals as part of negotiations for a merger, sale of company assets, consolidation or restructuring, financing or acquisition of all or part of our business by or into the other company.

5.2 By making payments to us through payment processors, you will be entering into an agreement with the payment processor directly and will be subject to its terms of use and privacy policy. You should review and, if applicable and at your sole discretion, indicate your consent to the privacy policy of the payment processor, which will not be governed by this PICS or by our Privacy Policy.

5.3 If we transfer your personal data to other persons, we will ensure the confidentiality of your personal data by including confidentiality or other contractual provisions in the agreements with third parties with whom we share your personal data.

5.4 We may share your personal data with others other than as described in section 5.1 above if we notify you and receive your consent in advance.

6. Cookies

6.1 Our cookies are part of this Privacy Policy as you access and use our website.

6.1 A cookie is a small data file that a website can send to your computer or device when you visit our website.

6.2 Cookies are used to make websites work better and more efficiently, typically by allowing them to recognise you and remember important information that will make your use of a website more convenient (e.g. by remembering your user preferences).

6.3 We use cookies to:

(a) store technical data to ensure that our website loads and displays properly and efficiently when you visit our website;

(b) remember choices you have made or information you have provided (such as your username, language or the region you are in) so that your preferences are retained for your future visits to our website and you do not have to re-authenticate your identity on future visits;

(c) analyse how you navigate our website to help us optimise its design; and

(d) track your behaviour and preferences so that we can assess what information and products you may be interested in from us.

6.4 We use:

(a) session cookies which are unique to each visit you make to our website; and

(b) persistent cookies that will not be deleted when you close your browser window and will be activated each time you visit our website.

6.5 The cookies we use are either:

(a) necessary cookies that are essential for our website to help you move from page to page and use the features of our website;

(b) functionality cookies that allow our website to remember the choices you make and provide more personalized features; or

(c) performance cookies that collect information about your use of our website and help us improve the way it works.

6.6 We use a limited number of third-party cookies, please find them in our cookie policy.

6.7 By continuing to use our website without notifying us that you refuse to use cookies or withdraw your consent, you agree to our use of cookies.

6.8 You can refuse the use of cookies or withdraw your consent at any time by selecting the appropriate settings in your browser. These settings are usually found in the “Options” or “Preferences” menu of your browser, or by clicking “help” in the browser menu. Removing cookies may affect your use and experience of our website.

6.9 We only keep cookies for as long as is necessary for the function they are used for. This function varies depending on the cookie.

7. Retention

7.1 We will retain your personal data for the period reasonably necessary to fulfil the purposes for which it was collected. We may also retain your personal data for a longer period if it is necessary for us to do so in order to comply with our contractual or legal obligations.

7.2 Personal data you have provided to us will be destroyed at the end of this retention period.

9. Access and correction

9.1 You have the right under the PDPO to:

(a) request a copy of the personal data we hold about you, unless we are exempt from complying with a data access request; and

(b) ask us to make necessary corrections in respect of personal data that you consider to be inaccurate after we have complied with a data access request from you. We may refuse a request for data correction if we believe the personal data is accurate, an expression of opinion or the proposed correction is inaccurate.

9.2 If you wish to access or correct your personal data, you may contact us.

9.3 We reserve the right to charge a reasonable fee for processing any access to or correction of personal data.

10. Direct Marketing

10.1 We may use your personal data collected to market our products directly to you.

10.2 The types of personal data we use for direct marketing purposes are:

□ your full name;

□ Your email address;

□ I do not object to the use of this type of personal data for direct marketing.

□ I object to the use of the personal data in the checked boxes for direct marketing services (but not the other types).

10.3 The direct marketing activities we intend to carry out using your personal data are:

□ information and marketing materials about: our products, products similar to those you have previously purchased, discounts and other promotions, and information about us that we think you may find useful;

□ updates regarding our website or our products; and

□ festive greetings.

□ I do not object to receiving this type of direct marketing activity.

□ I object to receiving the types of direct marketing activities in the checked boxes (but not to the other types).

10.4 If you do not expressly indicate your consent, we may not use the types of personal data for direct marketing activities described in this section 11.

10.5 If we receive your consent for direct marketing, we may transfer your personal data for direct marketing purposes to the persons specified in section 5.1 above.

10.6 You may ask us to stop using your personal data for direct marketing purposes at any time by sending us an email or by replying with the subject line "unsubscribe" to direct communications from us.