Refund and Exchange
Right to Cancellation, Refund and Exchange
1. Cancellation and exchange
1.1 Once an order has been placed via our website, you can cancel or change your order by sending us an email.
1.2 Once an order has been packed, it cannot be cancelled or changed and the order must instead be returned to us in accordance with Section 10 below. As our goods are shipped from Asia, there may be longer transit times over which we have no control. If the product(s) are already on their way to you, cancellation is not possible. Please wait until you have received the goods and return them to us. Of course, you can still inform us of your cancellation in advance. To guarantee you the fastest possible return, we ask that you send us a confirmation of dispatch.
1.3 As we work with a fully automated system, orders are initiated immediately after placement. Unfortunately, we cannot cancel the shipping process before delivery, so refunds before receipt of the goods are only possible up to 24 hours after ordering.
2. Returns and refunds
2.1 Our returns policy is part of these terms and conditions under which you access and use our website.
2.2 If you are not completely satisfied with your order, you can send an email stating the product to be returned and return the product to us. The cancellation period is 30 days from the day on which you or a third party named by you, who is not the carrier, has taken or has taken possession of the last goods. 2.3 Return shipping and costs shall be covered and paid by the customer. 2.4 The product must have been received by us for a customer to be eligible for a refund. We will inspect the returned product upon arrival. 2.5 You will ensure that the product is sent to us in the same condition as when it was received by you and is properly packaged. The product must not be used, product codes must not be tampered with and the product must be in its original packaging. If a product is returned to us in an unsuitable condition, we reserve the right not to accept the return of the product. 2.6 Our return processing time will vary depending on your order. 2.7 If we are satisfied with the condition of the returned product, we will send you an email authorizing the return. A refund will be issued to the payment method used to place the order shortly after we have sent you a return approval notification. 2.8 The return is complete when the physical goods are received by us. 2.9 As our goods are shipped from Asia, there may be longer transit times over which we have no control. If the product(s) are already on their way to you, cancellation is not possible. Please wait until you have received the goods and return them to us. Of course, you can still inform us of your cancellation in advance. To guarantee you the fastest possible return, we ask that you send us a confirmation of dispatch.
2.2 If you are not completely satisfied with your order, you can send an email stating the product to be returned and return the product to us. The cancellation period is 30 days from the day on which you or a third party named by you, who is not the carrier, has taken or has taken possession of the last goods. 2.3 Return shipping and costs shall be covered and paid by the customer. 2.4 The product must have been received by us for a customer to be eligible for a refund. We will inspect the returned product upon arrival. 2.5 You will ensure that the product is sent to us in the same condition as when it was received by you and is properly packaged. The product must not be used, product codes must not be tampered with and the product must be in its original packaging. If a product is returned to us in an unsuitable condition, we reserve the right not to accept the return of the product. 2.6 Our return processing time will vary depending on your order. 2.7 If we are satisfied with the condition of the returned product, we will send you an email authorizing the return. A refund will be issued to the payment method used to place the order shortly after we have sent you a return approval notification. 2.8 The return is complete when the physical goods are received by us. 2.9 As our goods are shipped from Asia, there may be longer transit times over which we have no control. If the product(s) are already on their way to you, cancellation is not possible. Please wait until you have received the goods and return them to us. Of course, you can still inform us of your cancellation in advance. To guarantee you the fastest possible return, we ask that you send us a confirmation of dispatch.
3. Cancellation steps
1. Request the cancellation form from our support and send it back to us completed, signed and scanned.
Please only use a return method with a tracking number so that we can assign the return shipment. This way you will inform us of the return in advance and the received goods can be clearly assigned to the correct order. This is the only way to guarantee a quick refund. After receiving the return shipment, we will be informed of the receipt and the refund can be made. Please only use a shipping method with a tracking number for the return shipment so that we can assign the return shipment.
4. Warranty
We offer a 2-year warranty. If you believe your order is defective, we will refund it free of charge or send you a replacement free of charge.