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FAQS

1.How do I clean my shoes?

Altra recommends cleaning your shoes as soon as they are exposed to dirt. Hand wash with a damp cloth and mild detergent. Do not machine wash or machine dry. Stuff them with a towel or a shoe saver product like Stuffitts™. 

2.Are your shoes vegan?
Altra currently has a wide variety of styles for our consumers, some of which contain leather and some of which do not. That said, even in those styles which do not contain leather, it is difficult to verify that all components including dyes, finishes and adhesives do not contain any animal-derived content which is why these products are not labeled “vegan”. If any products are completely vegan in the future, this will be labeled on the products and our website.
 
3.How should my shoes fit and feel at first?
First and foremost, they should feel ridiculously comfortable, like house slippers! They should fit like traditional athletic shoes from the heel to the ball of the foot, but your toes should feelfree/unrestricted/like they can move freely (this is a good thing). We like to say, “If they don’t feel too big in the toes at first, they’re too small!”
 
4.I don’t understand how each of your shoes are different. Which is the best one for me?
Each pair of shoes has its unique characteristics and personality!
 
 

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.

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