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RETURN POLICY

  • Start a Return
  • Have an account? Log in and visit your order details.
  • Checked out as a guest? Visit the Order Status page and enter the email address used to place the order. You’ll be emailed a 6-digit code you can enter to start a return.
  • Received the item as a gift? You’ll need to work with the original purchaser or reach out to our customer service team to assist with a return.
  • Process Your Item(s)
  • Select the item(s) you wish to return.
  • Select the reason for return and follow up questions.
  • Select your return method.
  • Package Your Item(s)
  • Print your return label and secure it to your package.
  • No printer? Select the QR code return method and bring your QR code and your package to the shipping location you select and they'll print the label for you free of charge.
  • Ship Your Package
  • Drop your package off at your selected shipping location.
  • Receive Your Confirmation and Refund
  • Once the warehouse receives and processes your return package your refund will be processed. You will receive an email confirmation once your refund has been started.
  • Each return is linked to the specific items selected when the online return was created. If you made multiple returns, please send them separately to avoid delays or missing refunds. Only items tied to the return label used, will be refunded.
  • Refunds can only be posted to the original form of payment. Refunds may take up to three weeks to process due to the time often required for shipping and bank processing. Original shipping charges are not refunded. Exchanges are not available.

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.

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